DFCC Bank opens refurbished Contact Centre in Malabe to strengthen an enhanced customer service experience


DFCC Bank CEO Lakshman Silva cutting the ribbon to ceremonially open the DFCC Bank contact center

DFCC Bank PLC, Sri Lanka’s fully-fledged, dynamic commercial bank recently opened its doors to a state-of-the-art call center in the bustling suburb of Malabe. This contact centre can have over 100 dedicated agents capable of engaging with customers.

Their expertise is set to improve the resource structure required to cater to a 24 hour 365 day. In addition to accommodating DFCC’s CASA growth plans, the call centre has gone through numerous system upgrades in keeping with their vision of becoming the most digitally enabled and customer centric bank by 2025. The bank has also reiterated its commitment to cater to the premium customer segment with the introduction of dedicated teams to attend to matters relating to DFCC credit card holders. This call centre is equipped to provide customers in various segments end to end response for all their financial requirements.

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