Dialog Business Services certified as a ‘Great Workplace’

Reiterating its commitment in establishing a high-performance and diverse work culture delivering an impactful  contribution, Dialog Business Services (DBS) a fully owned subsidiary of Dialog Axiata PLC, Sri Lanka’s premier connectivity provider, recently became the first captive Customer Interaction Centre within the BPM industry to be certified as a ‘Great Workplace’ whilst also being recognized as one of the ‘10 Best Workplaces for Women in Sri Lanka – 2020’ by Great Place to Work® – Sri Lanka.

A global authority on high-performance workplace cultures, the Great Place to Work® institute provides the benchmarks, frameworks and expertise needed to recognize outstanding work environments. This accreditation and recognition represent the voice of DBS employees who responded to the survey by Great Place to Work® which primarily evaluated the hygiene factors of Trust through Credibility, Respect and Fairness, Pride and Camaraderie within an organization – pre-requisites of a foundation in establishing a ‘Great Workplace’. The evaluation model is used to assess workplaces and its results allow companies to benchmark themselves against the best workplaces across the globe.

On achieving this milestone, Sandra De Zoysa, Group Chief Customer Officer of Dialog Axiata PLC and Director of Dialog Business Services stated, “In the service industry we operate, our people are the greatest asset, and we are extremely honoured and humbled to receive this accreditation and recognition as it reflects the people-centric culture and service ethos Dialog aims to foster”.